THE FOLLOWING TERMS AND CONDITIONS APPLY TO ALL BOOKINGS:
WHO WE ARE
Southgate Hotel London is an independent hotel and restaurant located in Southgate, North London. Our address is Burleigh Gardens, Southgate, London, N14 5AJ.
HOW TO CONTACT US
Get in touch by completing the form on the ‘Contact’ page of our website, or emailing info@sghlondon.com
YOUR BOOKING
Your booking will not be complete until you receive a confirmation number from us, at which point a contract will come into existence between us and yourself.
We require credit or debit card details from you to confirm your booking. Where you have reserved a non-refundable room rate your card will be charged in full at the time of booking. Where you have made fully flexible reservation, your card will not be charged until your arrival to the hotel unless if you cancel your booking after the allotted time or fail to arrive to the hotel on the dated booked.
The cancellation policy varies according to the rate that is booked. Please refer to the individual full rate descriptions upon booking.
We accept the following methods of payment: Credit Cards MasterCard, Visa, Visa Debit, AMEX and Maestro.
A security deposit of £50 will be pre-authorized upon check-in to cover any incidental charges. This pre-authorization will be released upon check-out, subject to a satisfactory inspection. Please note that depending on your bank, the release of funds may take 1-14 business days.
Card holder must be present at the time of check-in , the credit or debit card used for the booking must be presented at check-in. This card must match the ID/passport/driving license of the main guest or booking will not be honoured. If booking is paid by Company or a third party company hotel must be sent with confirmations prior to arrival.
The Guest must pay all outstanding charges on departure from the Hotel.
CHARGES
Triple room bookings must be made at least 24 hours in advance. An extra bed can be arranged for an additional fee of £45 per night for guests over 4 years old. Please check with Reception for availability.
The prices displayed on the website are inclusive of VAT. A minimum length of stay, deposit, cancellation charge and other conditions may apply to certain rates, as specified.
Price lists for additional items such as Food and Beverage, Laundry Services and other are on display at relevant locations within the Hotel and are available on request.
CHANGE OF BOOKING DETAILS
Reservations may be amended in line with the booking conditions accepted at the time of the original reservation/s. Changes may be made subject to those conditions and any deposit / prepayment held is subject to those booking terms at the time of the original reservation.
Where the booking permits, any change to the arrival date, departure date or room type is subject to availability at the time the change is requested and may result in a possible rate change.
ARRIVAL AND DEPARTURE
Guests may check-in at any time from 3.00 pm on the day of arrival. Early check-in is available upon request, subject to availability, for a £40 fee.
Any non-secured reservation will be held until 4.00 pm on the day of arrival at which time the hotel is entitled to re-let the room, unless the guest has notified the hotel of a late arrival.
On the day of departure, we kindly ask all guests to vacate their rooms by 11.00am (unless a later departure is stated as part of your booking). Late check-out after this time can be requested subject to availability and will be charged at £15 per hour rate.
In the interests of security and the prevention of fraud, we will ask you to confirm your identity by providing your passport, driving licence or other form of photo ID upon check-in.
Guests travelling from outside the UK: If you are travelling from outside the UK, we are required by law to ask for your passport and the place of your next destination at the time of check-in. If you do not have your passport, we reserve the right not to honour your reservation. We will retain this record for a period of 12 months and we may disclose this to a police officer or other official as required by law. We are required to collect this information in relation to each member of your party over the age of 16 and we reserve the right to refuse entry to The Westbridge Hotel to anyone who is unable to provide this information.
Guests under 18: Please note that all guests under the age of 18 must be accompanied by adults during their stay. We reserve the right to refuse entry to the Southgate Hotel London to anyone who is under the age of 18.
ACCESSIBILITY
Dependent on the individual needs of the Guest, a selection of specifically designed rooms is provided at Southgate Hotel London.
Please contact us on email info@sghlondon.com to discuss specific individual requirements and the availability of appropriate accommodation.
SMOKING POLICY
No smoking is permitted inside the Southgate Hotel London at any time, whether in your room or elsewhere. The Southgate Hotel London has designated smoking areas and our staff will happily advise you of their location upon request. We reserve the right to charge the card you have used to secure your booking a reasonable fee in respect of specialist cleaning in the event we suspect smoking has taken place in your room(s) during your stay. We also reserve the right to terminate the remainder of your stay in the event that we find you have failed to comply with our smoking policy.
INAPPROPRIATE BEHAVIOUR
We kindly ask that you respect our other guests and refrain from any improper, violent or abusive behaviour and any illegal conduct at all times during your stay. We reserve the right to eject you from the premises and cancel the remainder of your stay in the event that you fail to respect this policy.
DAMAGE
We kindly ask that all guests respect Southgate Hotel London rooms and facilities. In the event that there is any damage to the room(s) or facilities during your stay or if any items are missing from your room(s) upon your departure, we reserve the right to charge the card you have used to secure your booking a reasonable fee in respect of such damage and/or missing items.
ACCIDENTS
Guests must report any accident or injury they or their guests may have whilst on the premises immediately to a member of management and in any event, within 24 hours of the incident. This information is needed in order to comply with health and safety obligations and for insurance purposes.
ANIMALS & PETS
Guide Dogs are allowed at Southgate Hotel London.
PARKING
On-site car parking is available at Southgate Hotel London – Parking spaces are subject to availability. Parking is £20 for 24 hours on a first-come, first-served basis. Please register your vehicle within 5 minutes of entry to avoid a £100 parking fine.
We are pleased to inform you that our hotel now offers EV charging facilities for your convenience. Here are the key details:
- Charging Access: Payment can be made either via the designated app or through the dashboard located in the hotel lobby.
- Usage Limit: The charging facility is available for a maximum of 4 hours per session. After this, vehicles must be moved to the parking area.
- Parking Details: Parking is available at a rate of £20 for 24 hours.
- Charging Cost: EV charging is charged separately from parking.
Should you have any questions or need assistance, please do not hesitate to contact us.
Alternative on-street parking is available.